Service Technician

Job Title: Service Technician

Classification: Hourly, non-exempt

Updated Date: 10/6/25

Objective: Reporting to the Service Manager, the Service Technician will be responsible for effective repair of machinery, equipment, and components at high levels of quality.

Essential Functions:

  • Repair and recondition all equipment components and systems as assigned by the Service Manager.
  • Maintain and care for shop tools, equipment and vehicles, including cleaning and returning to original location after use.
  • Perform diagnostic inspections as directed.
  • Troubleshoot and perform preventative maintenance as needed.
  • Plan methods and sequence of performing repairs assigned by Service Manager or Service Writer.
  • Work with parts department to order all parts and materials required to perform assigned repairs.
  • Complete all repairs as assigned in a safe and effective manner.
  • Return all equipment to customer clean and without cosmetic defects.
  • Return all parts and materials not used per guidelines.
  • Maintain safe practices and personal work space in a safe order for yourself and others.
  • Maintain record keeping as necessary, including collection of equipment information, serial number, hours, bale count, and/or working hours.
  • Input a detailed repair story via time clock.
  • Keep all records legible and in compliance with established methods.
  • Complete all additional tasks required by the Service Manager, as needed.
  • Utilize electronic service manuals to ensure equipment is repaired effectively.
  • Maintain a clean and organized workspace.

Requirements:

Education / Experience:

  • Technicians are responsible for owning a set of approved tools.
  • Ability and licensing to drive to other locations to work on equipment.
  • Ability to lift 50 pounds.
  • Ability to stand, walk, bend, kneel, stoop, crouch, crawl, twist, balance and climb as needed.
  • Ability to complete proper documentation and reporting in a timely manner.
  • Agricultural knowledge/experience is an asset

Competency:

  • Medium level computer literacy.
  • Keen eye for detail and numerical accuracy.
  • Extremely organized with good time management skills.
  • Support company policies and values as outlined the Company Handbook.
  • Work the hours necessary to perform the job.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their manager.

I understand and acknowledge my duties and responsibilities as described in the above job description. I understand that my job is not limited to the outlined duties and responsibilities, and I may be required to perform other job-related duties as directed by my manager/supervisor.